FAQs

What is your shipping Policy?

Our team strives to process orders within one business day, guaranteeing swift handling. Once your order is dispatched, we will furnish you with tracking numbers, allowing you to conveniently monitor the progress of your shipment. Rest assured that you will not be required to provide a signature upon delivery, simplifying the receipt process.

Where is my order?

Although we began our journey in Australia, we have since moved to the United States where we ship all of our products.Most domestic orders arrive within 5 business days and international orders typically take 7-21 business days. 

Do you Ship to my country?

We cater to a wide range of international clientele, including customers from numerous countries such as Europe, the United States, Australia, the United Arab Emirates, and Russia, among others.

It is imperative that you diligently acquaint yourself with the regulations and statutes governing research peptides in your local jurisdiction. We hereby emphasize that we bear no responsibility if your shipment is confiscated or rendered inoperable by the authorities.
Nevertheless, in the event of unforeseen circumstances, we typically collaborate with the customer to address the issue and facilitate the reshipment of the parcel once.

Do I need sun exposure for it to work?

Sun exposure is not mandatory to see results from the product. Even without sun exposure, you may still experience a slight colour change. Some people find that their regular day-to-day sun exposure is sufficient to achieve a darker colour with the product. However, it's important to note that the instructions strongly recommend getting at least some UV exposure for optimal results.

How long until I'm tanned?

The timeframe to achieve the desired color using the nasal spray or drops varies among individuals. In most cases, it takes approximately 1-3 weeks to reach the desired shade. However in some cases customers with fairer skin have found up to 8 weeks to reach desired tan.

I'm very pale will it work on my skin?

Absolutely! Our remarkable solution is particularly well-suited for individuals with fair skin, as they often possess lower levels of alpha-MSH, the substance responsible for skin darkening. Mirroring the action of this vital substance within the body, our solution triggers a comparable response. As a result, those with fair skin types can experience the most pronounced and transformative outcomes.
Furthermore, our solution offers a protective shield for the skin. By stimulating melanin production, it enhances the skin's ability to absorb harmful ultraviolet (UV) light. This property is of utmost significance, as it is widely recognized that individuals with darker skin tones, which naturally produce more melanin, exhibit lower rates of skin cancer and aging. Embracing our solution not only enhances your complexion, but also fortifies your skin against the detrimental effects of UV radiation, safeguarding its health and vitality in the long run.

Can the products cause hyperpigmentation or freckles/moles?

SoulTanned products do not cause new hyperpigmentation as they result in even distribution of melanin across the skin. Existing hyperpigmentation, freckles and moles will darken along with the rest of the skin, maintaining the same contrast as before. However, the tan may provide some camouflage for existing hyperpigmentation.

Is it safe for breastfeeding women?

It is not recommended for pregnant or breastfeeding women to use the products. Further testing is required in these specific cases.

Will my tan fade?

The tan achieved with SoulTanned products will gradually fade over 6-12 months, and for some individuals, it may not fully return to their natural color.

The fading process is even and does not result in patchiness like other tanning products.

How should I store my products?

For proper storage of the products, it is advised to keep them in the refrigerator. This helps maintain their sterility and preserves their quality, especially after breaking the seal. When stored in the refrigerator, all SoulTanned products have a shelf life of approximately 7 months. However, if left on the shelf, their lifespan reduces to around 4 weeks.